Dewe Doyle & Associates Pty Ltd trading as “Dewe Doyle Commercial” is committed to complying with the Privacy Act 1988 (Cth) (the “Act”) and related Australian Privacy Principles. This document is our privacy policy which tells you how we collect and manage your personal information and concerns all dealings with us, whether in person, by telephone, email, correspondence or our website. By using our services and/or visiting
www.dewedoyle.com.au (“our Website”) you are accepting and consenting to the practices described in this policy.
Dewe Doyle Commercial takes protecting your personal information very seriously and we strongly advise you to get to know our practices before engaging us. If at any point there is any misunderstanding or confusion, or if you simply want to ask us any questions, please feel free to contact us.
COLLECTION OF PERSONAL INFORMATIONThe term “personal information” used throughout this privacy policy has the meaning given to it in the Act. The types of personal information we may collect from you or disclose about you includes (but is not limited to) the following:-
• Your name;
• Contact details;
• Date and place of birth;
• Profession or occupation;
• Other personal details as may be required in the case of individuals;
• Governmental identification details;
• Bank account information and card details;
• Insurance related information;
• Details of property owned by you;
• Where the client is a company – the country of incorporation or other information required pursuant to any governing legislation which must be complied with; and
• Any other additional information that you directly provide to us or otherwise and information you may provide to us through face-to-face meetings and consultations, customer surveys and Our Website.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?During the course of your involvement with Dewe Doyle Commercial, we may use or disclose the personal information provided by you for the following purposes:-
• To provide products and services to you and send communications to you (requested by you);
• To answer enquiries and provide information or advice about our products and services;
• To assess the performance of Our Website and to improve the operation of Our Website;
• To conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
• Marketing of our products and services to you;
• To provide your updated personal information to our related bodies corporate, contractors, franchisees, franchisees’ real estate agents and employees or service providers;
• To update our records and keep your personal information up to date;
• To process and respond to any complaint made by you; and
• To comply with any applicable legislation or local authority direction.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect you information as follows (but not limited to):-
• Through your access and use of Our Website;
• By telephone, letter, fax or email;
• Verbally between you and our employees and/or representatives;
• By you using our services;
• By you entering competitions, promotions or requesting information or material from us;
• Completing surveys, providing feedback or complaining to us;
• From third party companies such as financial agencies, law enforcement agencies and other relevant government entities;
• Lawyers, accountants and financial advisers acting on your behalf;
• Your employer; and
• Publicly available sources of information or any other organisations where you have given your consent.
TO WHOM MAY WE DISCLOSE YOUR INFORMATION TO?We may disclose your personal information to the following (without limitation):-
• Our employees, representatives, related bodies corporate, contractors, franchisees, franchisees’ real estate agents and employees or service providers for the purposes of operation of Our Website or our business, fulfilling requests by you;
• To provide products and services to you including (but not limited to) web hosting providers, IT systems administrators, mailing houses, financial institutions, utility providers, real estate websites, the Titles Office Registry, couriers, Tradespeople engaged by us to repair or maintain a property owned or leased by you; payment processors, data entry service providers, electronic network administrators, debt collectors, utilities providers, and professional advisors such as accountants, police, solicitors, business advisors and consultants;
• Other third parties with whom we have commercial relationships; and
• Any organisation for any authorised purpose with your express consent.
In the course of providing services to you, depending on the terms of use of other software and real estate websites with which we are required to enter your personal information into, a third party may acquire rights to use or disclose information entered into the relevant forms or websites.
STORAGE OF YOUR PERSONAL INFORMATIONThe personal information we hold will be stored electronically in secure data centres located in Australia.
We have implemented procedures to safeguard the secure storage and processing of data to the best of our efforts. When you provide us with your personal information you give us your consent to store your personal information in Australia or outside of Australia for the purposes described above.
We review the information we store in these secure data centres on a regular basis. If we have personal information that is no longer necessary to be stored, Dewe Doyle Commercial will take reasonable endeavours to destroy the information.
ACCESS AND CORRECTION OF PERSONAL INFORMATION AND COMPLAINTSIf you require access to your personal information, please contact us via the contact details below and provide your proof of identity. We generally process most requests for information free of charge, however, if extensive attendances are required on our part, a reasonable fee may be charged.
Please note that there may be instances whereby we cannot disclose or grant you access to the personal information we hold. For example, if granting such access would breach another person’s privacy rights pursuant to the Act. If this applies, we will provide you with detailed reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it and we will then consider if such amendment is necessary. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
If you believe that your privacy has been breached, please contact us via the contact details below and provide details of the incident so that we can investigate it. We will then investigate your complaint and respond to you within a reasonable time.
DIRECT MARKETING MATERIALSDewe Doyle Commercial may send you direct marketing communications and information about services and offerings that we consider may be of interest to you. These communications may be sent in various methods, including email, post, or SMS and in compliance with applicable laws, such as the Spam Act 2004 (Cth).
You may opt-out of receiving marketing communications from us by using the unsubscribe option in emails from us, or by contacting us via the contact details below.
COOKIES AND ANALYTICS Our Website and services use analytic tools (such as Google analytics) and cookies to distinguish you from other users of Our Website. A cookie is a small file of letters and numbers that we store on your browser or storage media on your device and are used for pre-filling in forms, tracking visitor actions, serving personalised ads, conversion tracking and remarketing. The use of cookies ensures we provide you with a good experience while you continue to browse Our Website and also allows us to improve upon the functionality of Our Website.
By continuing to browse Our Website, you are agreeing to our use of analytic tools cookies. When you access Our Website, you will see a popup notifying you that our website uses cookies. This provides you with an opportunity to opt out of the use of cookies.
The type of data we collect with cookies includes the following (without limitation):-
• Your device's IP address (collected and stored in an anonymized format);
• Device screen size;
• Device type, operating system and browser information;
• General geographic location;
• Your preferred settings and themes;
• Items you have viewed and pages you have visited; and
• Date and time when website pages were accessed.
If you do not wish cookies to be stored on your device, you can block them by activating the relevant setting on your browser which can usually be found in the “settings” section of your device.
THIRD PARTY WEBSITES AND ACCESSING GOOGLE DATAOur Website may contain links to and from other websites with our third parties and advertisers. If you decide to click on any of these websites, please understand that those websites have their own privacy policies that may or may not be like ours. We do not accept any responsibility or liability for these policies.
GDPR – EUROPEAN CLIENTSIf you are a resident of the European Union (“EU”) or the United Kingdom (“UK”), the General Data Protection Regulation (EU) or Data Protection Act (“GDPR”) apply to your personal information. Client’s who wish to exercise any of these rights pursuant to the GDPR should contact us via the contact details below or lodge a complaint about the processing of their personal data with their local data protection authority.
DISCLAIMERWhile we make every effort to ensure that the material on Our Website is accurate and up-to-date with our practices and applicable governing legislation, to the fullest extent permitted by law, we make no representations or warranties whatsoever in relation to the information on Our Website and you should rely on your own enquiries, independent skill and judgment to determine the accuracy of any material available on Our Website. This may mean contacting our personnel or real estate agents before relying on any information on Our Website.
Please note that the information/material available is general information only and is subject to change without notice. The information on Our Website should not be relied on as a substitute for legal, financial, real estate or other expert advice. You should consult with your relevant advisor(s) as you consider necessary to assist you in making any decisions or determinations. Dewe Doyle & Associates Pty Ltd trading as “Dewe Doyle Commercial” shall not be found liable, responsible, or negligent for direct and indirect loss or damage suffered by any person arising from the use of information presented on Our Website or material that arises from it.
Email: Jamie Dewe - jamie@dewedoyle.com.au | Doug Doyle - doug@dewedoyle.com.au
PHONE: Jamie Dewe - 0410 350 273 | Doug Doyle - 0400 564 623
POST: Level 11, 50 Cavill Avenue, Surfers Paradise QLD 4217
